For purchases made via our online store, we offer both domestic and international shipping.

Shipping will be calculated at the checkout.

DOMESTIC SHIPMENTS

• Standard delivery times are 2-5 business days via Australia Post.
• Express Delivery 1-3 business days via Australia Post Express.

INTERNATIONAL SHIPMENTS

• Standard delivery times are 4-7 days via DHL Express. 
• Duties & Taxes for each country are the responsibility of the customer and range between 10-30%.

Online orders are not processed over the weekend and an additional 1-2 business days should be factored in for processing and dispatch on top of the shipping times.

Once your order has been dispatched, you will receive tracking information via email.

It is the responsibility of the buyer to enter their details correctly, including name, email, contact number and delivery address. Any delays resulting from incorrect information entered are out of our control.

For International shipments, there can be delays with customs processing, especially in France and the USA. These delays are out of our control and will not be compensated by us.

For any of our made-to-order/pre-order gowns or separates, we recommend allowing 7–9 months before your wedding date as a comfortable timeframe. Once your order is placed, your gown is hand-cut and sewn in our Sydney Atelier. Each piece is made to order and requires a minimum lead time of 20 weeks. Additional time should then be allocated for delivery and alterations — we suggest allowing 6–8 weeks for this process.

We do offer a rush service when fabric availability and our production schedule allow. This will need to be confirmed through your local retailer or if ordering online via our customer care team on hello@preajames.com.au. Rush fees are as follows:

• Orders under 20 weeks but more than 8 weeks: $300 AUD
  
• Orders under 8 weeks: $600 AUD

While most of our pieces are made-to-order, we do have some stock available and ready to purchase. This includes some of our mini dresses, accessories and veils.

We do our best to keep stock levels up to date daily, but on occasion it is possible an item may be sold out at the time of purchase. In this case if we can't find you a suitable replacement item, a full refund will be issued.

For all Prea James Bridal gowns, separates, and veils that are made to order, we do not accept returns or exchanges for any reason.

If you change your mind after your order has been confirmed, you will be required to pay the full balance by the original delivery date.

All Prea James Bridal items pass through a strict quality control process before being dispatched. In the unlikely event that there is a minor defect that is capable of remedy, we will address the issue within a reasonable timeframe and cover the cost of shipping to do so. At our discretion, we may remedy the defect by:

(a) repairing the item;

(b) replacing the item with an incidental gown; or

(c) refunding the order price.

* Please note, minor pulls or fabric imperfections will not be deemed a fault.

In the unlikely event of a major defect, your rights will be managed in accordance with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). This may include, at your election, a refund or replacement, provided the defective item is returned to us at our cost.

If you discover a problem with your purchase upon receiving your item(s), you must notify Prea James Bridal within 2 days and return the item within 7 days. To report an issue, please email your order number, full name, a detailed description of the fault, and supporting photographs to hello@preajames.com.au, and we will provide further instructions on how to return the item(s).

Please note: Prea James Bridal is not liable for any loss or damage resulting from alteration services performed on your gown by you or any third party.

Returns & Exchanges

We accept returns on selected ready-to-ship items, including online-stock veils, accessories and mini dresses.

Made-to-order gowns and separates are final sale and not eligible for return, exchange or cancellation.

To be eligible for return, items must be:

• Returned within 14 days of delivery
  
• Unworn, unwashed, unaltered and in perfect condition
  
• Returned with all tags, packaging and accessories
  

Items showing signs of wear, damage, marks or alterations will not be accepted.

For hygiene reasons, earrings and jewellery are final sale unless faulty.

Refunds

Approved returns will be refunded to the original payment method, excluding shipping costs, duties and taxes.

Please allow 5–10 business days for processing.

Exchanges

Exchanges are subject to stock availability. If we’re unable to fulfil the requested item, a refund will be issued once the return is approved.

Faulty Items

In the unlikely event your item arrives faulty, please contact us within 48 hours of delivery with clear photos. We will review and resolve in line with Australian Consumer Law.

How to Request a Return

Email: hello@preajames.com.au

Include your order number and the item you’d like to return.

Return shipping is the responsibility of the customer unless the item is faulty.

Right of Withdrawal - EU Customers Only

To initiate your right to withdrawal under the EU Directive 2023/2673 known as "the cooling-off period" please click the "Withdraw contract" button below. Note this is ONLY eligible for Ready To Ship (stock items) and Sample Sale orders. Pre-order products are exempt.